Delivering Safe Drinking Water to the City of Grandview Since 1935
To Start Water Service:
Customers may request to establish water service Monday through Friday, 9:00am to 4:00pm by contacting our customer service team located at 13015 15th St, Grandview Mo, 64030.
Prior to receiving water service, each customer is required to complete a Water Service Contract for the address being served as well as place a deposit, the amount of which is based upon the water meter size being served.
Sanitary sewer service is provided by the City of Grandview, Mo. However, in partnership with the City, the Water District will establish sewer service at the same time as the water service is established. A deposit for sanitary sewer service must also be placed prior to receiving service. The deposits for water and sewer services are as follows:
Required Deposits
Deposits will be held until service is terminated. Your deposit will be applied to your final bill on your next billing cycle, and any excess monies will be refunded to you by check mailed to the last known address. Please call Customer Service at 816.761.5421 for more information.
Deposits required are as follows:
| Water | Sewer | Total | |
| ¾” | $100.00 | $50.00 | $150.00 |
| 1” | $225.00 | $70.00 | $295.00 |
| 1 ½” | $500.00 | $100.00 | $600.00 |
| 2” | $850.00 | $175.00 | $1,025.00 |
| 4” | $2,700.00 | $250.00 | $2,950.00 |
| 6” | $3,850.00 | $450.00 | $4,300.00 |
For larger size services, please call the office for more information.
Office Location:
Our address is 13015 15th Street, Grandview, MO 64030
Office Hours:
Monday-Friday, 8:00 a.m. to 5:00 p.m. except Holidays
Lobby Hours:
Monday-Friday, 9:00 a.m. to 4:00 p.m. except Holidays
Holidays Observed:
| New Year’s Day | 4th of July |
| Martin Luther King’s Birthday | Labor Day |
| President’s Day | Thanksgiving Day |
| Good Friday | Day after Thanksgiving Day |
| Memorial Day | Christmas Eve |
| Juneteenth | Christmas Day |
Phone Numbers:
District Office: 816-761-5421
After Hours Emergency: 816-966-0551
FAX: 816-966-0552
Billing:
Residential:
You will receive a bill monthly which will include both a water and sewer charge. Your water charge will be based on consumption, and the sewer charge for a new residential customer will be based on 5,000 gallons of water. After the first year, the residential sewer charge will be based on a winter average of water consumption.
Winter averages are calculated for residential accounts based on a three-month average of your water consumption. The newly calculated winter averages will begin with the May billing. Customers may need an adjustment if they have experienced higher than normal usage due to an in-house leak, visiting family through the holidays, or water left running to avoid frozen pipes. The District encourages all customers to review their new billing as soon as possible to see if any adjustment is needed.
Winter average adjustments may be requested through June 30th. Pursuant to City Ordinance No. 25-49.1, all requests must be in writing and must be received by the District by June 30th. These requests are accepted by Email ( billing@jacwater1.com ), mail, or in person at the District office. For further information, please call our Customer Services Department at 816-761-5421.
Commercial:
Commercial sewer charge is based on actual water consumption.
Billing Date:
Billing occurs on a monthly basis. Bills are typically sent by mail; however, we encourage customers to switch to convenient email billing.
To receive your bill by email, please contact our office to have your email address added to your account.
Customers also have the option to create an online account through the Pay My Bill portal. This allows you to view and pay your bills online, as well as enroll in text-to-pay for added convenience.
| Accounts that begin with | Delivery Information | Due by | Penalties are applied |
| 1 | Bills are mailed the working day before the 22nd of each month | The 7th of the following month | After the drop box has been posted on the 8th of the month. |
| 2 | Bills are mailed the working day before the 1st of the month. | The 15th of the month | After the drop box has been posted on the 16th of the month. |
| 3 | Bills are mailed the working day before the 8th of each month. | The 23rd of the month. | 24thAfter the drop box has been posted on the 24th of the month. |
| 4 or 5 | Bills are mailed the working day before the 15th of each month. | The 1st of the following month. | After the drop box has been posted on the 2nd of the month. |
| If the above due date falls on a Saturday, Sunday, or a holiday that the District is closed, customers will have next working day to make payment without being penalized. | |||
Payment Options:
- Payments can be made online using a Visa, Mastercard or Discover credit/debit card, or by calling the payment phone line at 1-877.834.6205 available 24 hours a day, 7 days a week. A convenience fee will be charged.
- Payments are accepted in our office in the form of cash, check or money order at no charge. Lobby hours apply. Payments made at the office by credit/debit card using Visa, Mastercard or Discover are charged a convenience fee.
- Payments can be made through ACH(Automatic Cash Handling).
ACH payments set up directly with the office do not have a fee.
Please call the office to find out more information.
ACH payments set up online through our website with Municipal Payments do have a processing fee.
- Payments can be mailed to PO BOX 650, Grandview, MO 64030.
- Payments can be placed in our drop box before 8:00 am Monday through Friday for same day credit. Payments dropped off after 8:00 am will be credited the next business day.
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