Public Water Service You Can Trust
The Jackson County Public Water Supply District No. 1 (the “District’) is a political subdivision of the State of Missouri organized in 1935, incorporated under authority granted pursuant to Chapter 247 of the Missouri Revised Statutes. The present service area consists of primarily the City of Grandview, Missouri, serving approximately 24,500 customers, with approximately 9,000 connections. The District is governed by a five-member Board of Directors that oversee the management, policy-making, and financial health of the District. The Board of Directors meets regularly on the third Thursday of each month to conduct the business of the District.
Payment System
- Secure online payments—access your account anytime, safely
- Flexible payment options so you can choose what works best for you
- Clear billing statements to help you understand charges and usage
Click on the below image to enlarge
Welcome to the District
We’re committed to making your transition into our service area smooth and straightforward.
How to Start Service
- Complete a New Service Application
- Provide proof of residency or property ownership
- Pay applicable connection or deposit fees
Once your application is processed, our team will schedule service activation, record your initial meter reading, and ensure your property meets all requirements.
Our Rates & Billing
At Jackson County Public Water Supply District No. 1, we believe in transparent and fair water billing. Our rates are structured so that you only pay for what you use, with affordable tiers for residential, commercial, and industrial customers. We offer:
- Clear pricing per usage block
- Separate charges for consumption, base service, and any applicable fees
- Cost-breakdowns to help you understand your bill
Check our full Rate Structure page to see the latest rates, view sample bills, and discover billing options that work for you.
Leadership & Oversight
The District is guided by a five-member Board of Directors, each committed to ensuring the highest standards of service, transparency, and accountability.
Roles & Responsibilities
- Establish policies and approve budgets that shape district operations
- Provide oversight of water quality, infrastructure, and customer service
- Hear and decide on matters that affect the community’s water supply
Joe Kump
Board President
Sub-District #2
Backflow Prevention
Why It Matters
Backflow occurs when water flows in the wrong direction, potentially pulling contaminants into the public water system. Our prevention program ensures your drinking water stays safe.
Who Needs It
- Homes or businesses with irrigation systems
- Properties with boilers or fire sprinkler systems
- Any location with cross-connections to non-potable water
Your Responsibilities
- Install an approved backflow prevention device (if required)
- Have devices tested annually by a certified tester
- Submit test results to the District on time
Regular testing and maintenance protect both your property and the community’s water supply. Visit our Backflow Prevention page for approved devices, testing forms, and schedules.
Water Quality Report
Ensuring the safety and purity of your water is our top priority. Our Consumer Confidence Report (CCR) provides full details on water quality testing, contaminant levels, and how we meet all federal and state standards.
Test Results
View findings from recent water quality testing
Contaminant Information
See explanations of any detected substances and their significance
Safety Standards
Learn how we consistently meet strict federal and state requirements
Customer Rights
Understand your protections and available resources as a water customer
View the full CCR Report to see detailed test results and our commitment to safe, reliable water.
Have Questions About Water Service?
Have a question about your bill, water service, or quality? Find quick answers to the most common topics in our FAQ section.
More FAQs
Where are you located?
Our address is 13015 15th Street, Grandview, MO 64030
What are your office hours?
Monday through Friday 8:00 a.m. to 5:00 p.m. except Holidays
Lobby Hours Monday-Friday, 9:00 a.m. to 4:00 p.m. except Holidays.
Holidays Observed:
| New Year’s Day | 4th of July |
| Martin Luther King’s Birthday | Labor Day |
| President’s Day | Thanksgiving Day |
| Good Friday | Day after Thanksgiving Day |
| Memorial Day | Christmas Eve |
| Juneteenth | Christmas Day |
How do I start new service?
A contract needs to be completed and deposit placed before service can be started.
Do I need to be there to have the water turned on?
Yes, someone needs to be at the service location when our service technician arrives to turn the water on. If no one is there, a service charge will be assessed if a second trip is necessary.
Save Water, Protect Our Future
Discover simple ways to conserve water at home and in the community.