Frequently Asked Questions

Our address is 13015 15th Street, Grandview, MO 64030

Monday through Friday 8:00 a.m. to 5:00 p.m. except Holidays

Customer Service can be reached by phone at 816.761.5421 between the hours of 8:00am to 5:00pm Monday through Friday.

The customer lobby is open between the hours of 9:00am to 4:00pm, Monday through Friday.

A contract needs to be completed and deposit placed before service can be started.

Yes, someone needs to be at the service location when the Meter Service Technician arrives to turn the water on. This is necessary to ensure there are no open fixtures that may cause property damage if allowed to flood. If no one is present, a service charge may be assessed if a second trip is necessary.

Service can be terminated by calling our office with a termination date and a forwarding address.

The deposit is held on your account until service is discontinued. At that time, your deposit will be applied to your final bill, and any excess monies will be refunded to you by check, mailed to the last known address. The refund, if applicable, will be mailed during the next billing cycle.

Yes, once you set up your account online, you can make payments with a debit/credit VISA, MASTERCARD, or DISCOVER for a convenience fee. We cannot accept electronic checks at this time.

Yes, you may pay by phone with a debit/VISA, MASTERCARD, or DISCOVER credit card at 1-877-834-6205. A convivence charge will be added for all payments made by debit or credit cards.

No, there is no charge to make payments by check, money order, or cash.

ACH is a free service if you sign up through the office

You may make your check payable to “Jackson County Water #1”.

The Water District does not have a policy to credit accounts or high bills due to a leak. If you experience an unusually high bill, and it is a hardship to pay in one payment, contact Customer Service at 816.761.5421 to request payment arrangements.