For New Customers

To Establish Service:

Every customer will be required to enter into a contract for service with the District and place a deposit.  To receive same day service, the contract must be completed and deposit placed by noon. If the water is off, someone must meet our service technician to have the water turned on. Please call the office at 816.761.5421 cust service option 2 for further information.

The deposit is held until service is terminated.  Your deposit will be applied to your final bill on your next billing cycle, and any excess monies will be refunded to you by check mailed to the last known address.

Deposits required are as follows:

  Water Sewer Total
¾” $100.00 $50.00 $150.00
1” $225.00 $70.00 $295.00
1 ½” $500.00 $100.00 $600.00
2” $850.00 $175.00 $1,025.00
4” $2,700.00 $250.00 $2,950.00
6” $3,850.00 $450.00 $4,300.00

Most residential services are ¾”.

For new construction, the following connection fees would apply in addition to the above deposits:

¾” $3,000.00  
1” $5,000.00  
1 ½” $10,000.00  
2” $15,000.00  
4” $35,000.00 plus applicable costs
6” $75,000.00 plus applicable costs

For larger size services, please call the office for more information.

Office Location:

Our address is 13015 15th Street, Grandview, MO 64030

Office Hours:

Monday through Friday, 8:00 a.m. to 5:00 p.m. except Holidays

Lobby Hours:

Tuesday-Thursday, 9:00 a.m. to 3:00 p.m. except Holidays

Holidays Observed:

New Year’s Day 4th of July
Martin Luther King’s Birthday Labor Day
President’s Day Thanksgiving Day
Good Friday Day after Thanksgiving Day
Memorial Day Half Day Christmas Eve
Juneteenth Christmas Day

Phone Numbers:

District Office: 816-761-5421
After Hours Emergency: 816-966-0551
FAX: 816-966-0552

Billing:

Residential:

You will receive a bill monthly which will include both a water and sewer charge.  Your water charge will be based on consumption, and the sewer charge for a new residential customer will be based on 5,000 gallons of water. After the first year, the residential sewer charge will be based on a winter average of water consumption.

Winter averages are calculated for residential accounts based on a three-month average of your water consumption. The newly calculated winter averages will begin with the May billing. Customers may need an adjustment if they have experienced higher than normal usage due to an in-house leak, visiting family through the holidays, or water left running to avoid frozen pipes. The District encourages all customers to review their new billing as soon as possible to see if any adjustment is needed.

Winter average adjustments may be requested through June 30th. Pursuant to City Ordinance No. 25-49.1, all requests must be in writing and must be received by the District by June 30th. These requests are accepted by FAX (816-966-0552), mail, or in person at the District office. For further information, please call our Customer Services Department at 816-761-5421.

Commercial:

Monthly bills are mailed which include both water and sewer charge.

Commercial sewer charge is based on actual water consumption.

Billing Date:

Your billing date coincides with the location of your home. Your account number will be assigned to you as well as your billing date and due date when new service is established.  A 10% penalty is added if not paid by the due date. A delinquent notice is mailed the day penalties are applied, and including a date subject for shutoff for non payment. Please contact the office if payment arrangements are necessary.

Accounts that begin with Delivery Information Due by Penalties are applied
       
1 Bills are hand carried to
Post Office before 3:30 p.m.
the working day before
the 22nd of each month		 The 7th of the following
month		 After the drop box has
been posted on the 8th
of the month.
2 Bills are hand carried to the Post Office before 3:30 p.m.
the working day before  the 1st of the month.		 The 15th of the
month		 After the drop box has
been posted on the 16th
of the month.
3 Bills are hand carried to the
Post Office before 3:30 p.m.
the working day before the
8th of each month.		 The 23rd of the
month.		 After the drop box has
been posted on the 24th
of the month.
4 or 5 Bills are hand carried to the
Post Office before 3:30 p.m.
the working day before the
15th of each month.		 The 1st of the following
month.		 After the drop box has
been posted on the 2nd
of the month.
       

If the above due date falls on a Saturday, Sunday, or a holiday that the District is closed, customers will have next working day to make payment without being penalized.

Payment Options:

  1.      Payments can be made online using a Visa, MasterCard, Discover or American Express credit/debit card, or by phone using a Visa, MasterCard, Discover or American Express credit/debit card for a convenience fee.
  2.      Payments are accepted in our office during business hours, in the form of cash, check, money order at no charge. Visa, MasterCard, Discover or American Express credit/debit card payments are also accepted in the office or by phone for a convenience fee.
  3.      Payments can be made through ACH (Automatic Cash Handling), a monthly automatic deduction for the amount of your bill from your checking account for no charge.
  4.      Payments can be mailed to P O. Box 650, Grandview, MO 64030. (Envelopes are available in our customer lobby.)
  5.      Payments can be placed in our Drop Box located on the North side of the building before 8:00 a.m., Monday through Friday, for same day credit. Payments dropped off after 8:00 a.m. will be credited on the next business day.